Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us:
[First name and surname / Company name]
[Street and house number]
[Postcode and town/city]
Email: [Email address]
Telephone: [Telephone number]
of your decision to withdraw from this contract by means of a clear statement, for example by email or letter. You may use the attached model withdrawal form, but this is not mandatory.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
To:
[First name and surname / Company name]
[Street and house number]
[Postcode and town/city]
Email: [Email address]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s)
(only if this form is notified on paper)
(*) Delete as appropriate.
. KI kann Fehle